For many consumers, the quality of support they receive from their financial institution’s call center largely determines their overall view of the institution. Managing a call center to meet and exceed customer needs has many institutions struggling to control escalating costs and do more with limited resources.
With the help of our Call Center solution, our clients can meet the needs of their customers while still counting on the call center to win new account holders and cross-sell new services.
- Superior call tracking capability
- Outstanding planning tools
- Rich functionality
- Extensive case management features
- Complete control over customization
We serve the needs of:
The largest bank in Malaysia
The second largest bank in China
Three of the top five banks in Thailand
"S1’s Branch Banking solutions have kept customers upgrading. 85% of its customer base runs the current release. A high number indeed for a highly customizable in-house solution, suggesting customers are getting value for their maintenance fees."
— Bob Meara, Celent